If you ordered your ancestry, medical or trait test prior to August 2, 2016, your kit may not have an activation code. If you have already linked your kit to your account, your kit will already be activated and no further action is required. If you have not yet linked your kit to your account, go to www.dnaaccess.com, click “Activate Your Kit” and follow the instructions provided.
How can I help you?
Categories
Why does it say that my kit has already been activated when I don’t remember ever activating my kit?
View Our Tests
Already took the test? Sign in to access your results.
Need more help? Send us a ticket!
If you cannot find an answer to your question in our knowledge base, send us a ticket and our Technical Support team will assist you directly.